Shipping policy
SHIPPING POLICY
Last Updated: September 2026
ORDER PROCESSING
Every physical Kim Car Art product is made to order after your purchase is placed.
Most physical orders are produced and prepared for shipment within 2–7 business days.
Production may take longer during holidays, periods of high demand, product shortages, or when an item requires additional quality checks.
Production time is separate from shipping time.
Digital products are delivered electronically and do not require physical shipping.
SHIPPING AVAILABILITY
Shipping availability varies by product type and delivery destination.
Some products may be available in certain countries or regions and unavailable in others because of fulfillment-partner or carrier restrictions.
The shipping methods available for a particular product and destination will be shown during checkout.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping options, shipping costs, and estimated delivery times are shown at checkout before you complete your purchase.
Delivery estimates begin after production is complete and the order has been shipped.
Delivery dates are estimates and are not guaranteed.
Weather, customs processing, carrier disruptions, holidays, labour disruptions, and other circumstances outside our reasonable control may cause delays.
TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking information.
Please allow time for the carrier to scan the parcel and update its tracking status.
Some orders may arrive in more than one shipment because products can be produced by different fulfillment partners.
Each shipment may have a separate tracking number and delivery date.
Certain shipping services may not include tracking.
INTERNATIONAL ORDERS
International orders may be subject to import duties, customs fees, taxes, brokerage fees, or handling charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in the product price or shipping charge.
Customs processing may delay delivery.
Kim Car Art cannot control or guarantee customs-processing times.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an address error, contact us immediately at support@kimcarart.com.
Because orders enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
If an order is returned, lost, or undeliverable because the address provided was incorrect or incomplete, additional production and shipping charges may apply to send a replacement.
DELAYED, LOST, OR MISSING PACKAGES
If tracking has not updated for an extended period or your package has not arrived within the estimated delivery window, contact us at support@kimcarart.com with your order number.
We will review the shipment with the relevant fulfillment partner or shipping carrier and advise you of the available resolution.
Kim Car Art is not responsible for delays caused by carriers, customs authorities, severe weather, labour disruptions, or other circumstances outside our reasonable control, but we will make reasonable efforts to assist.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location, mailbox, parcel locker, and building entrance.
- Ask household members, neighbours, or building staff whether they accepted the parcel.
- Contact the shipping carrier using the tracking number.
- Contact us at support@kimcarart.com if the package still cannot be found.
We will review the available tracking information and help determine the appropriate next steps.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If an item is damaged, defective, misprinted, incorrectly manufactured, or materially different from what you ordered, contact us at support@kimcarart.com within 30 days of delivery.
Please include your order number and clear photographs showing the product, packaging, and issue.
Approved claims may qualify for a replacement or refund in accordance with our Return and Refund Policy, available in the footer of this website.
DIGITAL PRODUCTS
Digital downloads are delivered electronically and do not incur shipping charges.
Delivery and access instructions for digital products are provided electronically after purchase.
If you experience a problem accessing a digital product, please contact us for assistance.
CONTACT INFORMATION
For shipping or delivery questions, please contact:
Kim Lewis, trading as Kim Car Art
826 Westwood St
Coquitlam, British Columbia V3C 3L2
Canada
Email: support@kimcarart.com
Telephone: +1 672 886 1005
Website: kimcarart.com