Shipping policy
SHIPPING POLICY
Last updated: July 16, 2026
ORDER PROCESSING
Every Kim Car Art product is made especially for you after your order is placed. Most orders are produced and prepared for shipment within 2–7 business days.
Production may take longer during holidays, periods of high demand, product shortages, or when an item requires additional quality checks. Production time is separate from shipping time.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping options, costs, and estimated delivery times are shown at checkout. Delivery estimates begin after production is complete and the order has been shipped.
Delivery dates are estimates and are not guaranteed. Weather, customs processing, carrier disruptions, holidays, and other circumstances outside our control may cause delays.
TRACKING
When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please allow time for the carrier to scan the parcel and update its tracking status.
Some orders may arrive in more than one shipment because products can be produced by different fulfillment partners. Each shipment may have a separate tracking number and delivery date. Certain shipping services may not include tracking.
INTERNATIONAL ORDERS
International orders may be subject to import duties, customs fees, taxes, or handling charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.
Customs processing may delay delivery. Kim Car Art cannot control or guarantee customs-processing times.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
Contact us immediately at email support@kimcarart.com if you notice an address error. Because orders enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
If an order is returned, lost, or undeliverable because the address provided was incorrect or incomplete, additional production and shipping charges may apply to send a replacement.
DELAYED, LOST, OR MISSING PACKAGES
If your tracking information has not updated for an extended period, or your package has not arrived within the estimated delivery window, contact us at email support@kimcarart.com with your order number.
We will review the shipment with our fulfillment partner or carrier and advise you of the available resolution. Kim Car Art is not responsible for delays caused by carriers, customs authorities, severe weather, labour disruptions, or other circumstances outside our reasonable control, but we will make reasonable efforts to assist.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
1. Check around the delivery location, mailbox, parcel locker, and building entrance.
2. Ask household members, neighbours, or building staff whether they accepted it.
3. Contact the shipping carrier using the tracking number.
4. Contact us at email support@kimcarart.com if the package still cannot be found.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, email support@kimcarart.com within 30 days of delivery.
Include your order number and clear photographs showing the product, packaging, and issue. Approved claims may qualify for a replacement or refund in accordance with our Return and Refund Policy.
CONTACT
For shipping questions, contact:
Kim Car Art
Email: info@kimcarart.com
Website: kimcarart.com