Refund policy

RETURN AND REFUND POLICY

Because each Kim Car Art product is made to order, we do not accept returns or exchanges for change of mind, an incorrect size or colour selection, or an incorrect shipping address. This does not limit any rights you may have under applicable consumer-protection law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us at support@kimcarart.com within 30 days of delivery. Include your order number and clear photographs showing the item and the issue. If the claim is approved, we will provide a replacement or refund at no additional cost. You do not need to return an affected item unless we specifically ask you to do so.

ORDER CHANGES AND CANCELLATIONS
Orders are sent to production quickly. Contact us immediately at support@kimcarart.com if you need to request a change or cancellation. We will try to help, but changes and cancellations are not guaranteed once production has started.

WRONG ADDRESS OR DELIVERY FAILURE
Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address supplied was incorrect or incomplete, additional charges may apply for replacement or reshipment. Contact us if tracking shows a delivery problem and we will review the available options.

REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to process it. If more than 15 business days have passed since approval, contact us at support@kimcarart.com.

CONTACT
For questions about an order, replacement, or refund, contact us at support@kimcarart.com